Capacity is an AI-powered support automation platform designed to streamline workflows, enhance customer interactions, and improve team productivity. It combines self-service tools, agent-assist features, and campaign management to automate repetitive tasks, increase efficiency, and provide seamless support experiences across industries like banking, education, healthcare, and more.
Key Features
- AI-powered chatbots for instant responses
- Comprehensive knowledge base for centralized information storage
- Automatic speech recognition and real-time voice transcription
- Agent assist tools like cobrowsing and email suggestions
- Customizable automations and workflows
- Voice biometrics for enhanced authentication
- Live chat and SMS communication tools
- Developer platform for seamless app integrations
Benefits
- Reduces workload by automating repetitive tasks
- Improves customer satisfaction with instant, accurate responses
- Enhances agent productivity through AI-driven suggestions
- Supports secure authentication with voice biometrics
- Streamlines processes across IT, HR, and customer support teams
- Offers scalability for businesses of all sizes
- Provides a centralized data hub for better team collaboration
Use Cases
- Contact center support for managing customer inquiries
- Customer service bots for billing and payments
- Email automation for improved communication efficiency
- HR onboarding and benefits administration
- IT support and tech troubleshooting
- Sales and marketing campaign management
- Knowledge management for internal and external use
- Authentication and call coaching for secure operations
Pricing
- Customized pricing based on business needs
- Free trial available for initial exploration
- Contact Capacity directly for detailed pricing options